easydiscount web store FAQ section

1. I just placed an order. How long will it take to process? easydiscount aims to fulfill orders between 12-48 hours after payment has been received. Please click here to login your accout and check order status. However, in some cases, such as pre-order or when an item is out of stock, it may take longer to complete your order. If such an event was to occur, we will usually contact you. if you place order by Guest customer.please contact us ,we will reply and tell your order's status by email. 2. I placed an order by accident or I would like to cancel an order I placed. Can I do so? Providing your order has not yet been dispatched, you should be able to cancel your order. Please click here to check your order status. If your order is marked "Awaiting Payment" or "Awaiting Fullfillment" or "unpaid" you may contact the customer support to have your order cancelled. However if your order appears as "Awaiting Shipment" or "Completed" or "Shipped", it is too late to cancel. 3. Can I add to, remove or edit items on my order? Sorry, once you have placed an order, you are unable to make any changes. For any urgent concerns; please contact us as soon as you can and we will do our best to help you.

1. What payment methods do you currently accept? We currently accept payment via PayPal. It is the most common way of sending payments online and are therefore trusted by millions of people worldwide. You will be able to pay using your credit or debit card using PayPal, or withdraw some money from your bank account if you do not have a credit card. 2. I'm worried about using my debit or credit card to pay online, is it safe? Our payment gateways offer the best in SSL encryption and process hundreds of thousands of transactions daily, so you can rest safe in the knowledge that your banking details are being transferred safely and securely. Please note, your card details are handled solely by either of these sites. At no point do we at easydiscount keep your card data on file. In the unlikely event of any problems, both sites offer fantastic customer support and will do everything in their power to help you resolve any complications. We will also help in any way we can. 3. I don't have a PayPal account and I do not wish to make one, can I pay some other way? Good news, it's not necessary to register an account on either of these sites. PayPal offers a completely secure payment without having to log in. 4. Where do I send my payment to? Payment should be made during checkout. However, if there are any problems getting your payment to us, please use the contact forms provided to get in touch, we'll do our best to help you. 5. Can I pay by cash or by cheque/check? Unfortunately not. We do not accept payment by either method. Also, it is extremely unsafe to send cash through the postal system and therefore we do not recommend it. 6. Can I pay by bank transfer or Western Union? Please get in touch with us if you wish to pay via banks transfer or Western Union. We do allow it in most cases, but please note that sometimes there are fees for transferring money into foreign bank accounts, so please be aware you must pay these. Besides, with PayPal you can use your bank acount to get some money on your PayPal 7. Do I have to pay for delivery? And if so, how do I pay? The prices you see on the products do not include delivery costs. However, we offer a free shipping method on a large number of items. Please see our relevant website pages for further information. We also offer a different number of shipping options including express delivery, the cost of which will be calculated and charged at checkout. 8. How is sales tax and/or VAT paid? The product prices you see on easydiscount already include such taxes and the final price you pay at checkout will be final. However, please be aware that some countries may charge a customs import duty tax that you may have to pay, please check with your local customs office for further information.

1. Where is my order? When will I receive my order? Has my order been dispatched yet? Please click here to check your order status. If you have any concerns that are not addressed here, please raise a ticket with us by clicking here to get in touch. 2. What delivery companies do you use? We use three different couriers. We use Hong Kong Airmail for standard shipping, which will be delivered in your country by your local or government postal agency, such as USPS, Royal Mail etc. We also use either DHL or UPS for express shipping. You may choose what courier you wish to use during checkout. Please note that delivery costs will differ depending on the options you choose and the cost of the items you are paying for. 3. How can I track my delivery? If you chose standard or free shipping, unfortunately your item cannot be traced once it has been dispatched. The postal service does not provide tracking details for these packages and neither we nor yourself can track them once they have left our warehouse. However, if you do have any concerns not related to tracking, please raise a ticket with us by clicking here to get in touch. Packages sent using registered or express shipping can be traced using the tracking/consignment numbers you were provided with in the product dispatch e-mail, or by visting your Completed Orders page in your My Account section. Please use the following websites to track your items, for Hong Kong Post please click here, for DHL packages please click here and for UPS packages, please click here. When tracking registered airmail via Hong Kong Post, please allow up to 7 working days for details to appear in the system. If you are asked for an Enquiry Reference Number it usually means details of your package are not yet available, so please try again in a few days time. 4. Can I swing by and pick up my order? As our items are dispatched from our warehouse in China, we do not allow for pick up. What a shame though, we'd love to see you! 5. What countries do you ship to? We ship worldwide. There may be particular locales that we might require additional information to ship to, however, if such a rare event were to occur, we will get in touch with you as soon as possible. 6. Can you please declare my item at a specified rate so I can avoid any import duty charge? We will always do our best to help you regarding your countrys local import regulations but it may not always be feasible to declare such a low value on an order. Some packages are subject to inspection once they enter their destination country and if the customs officers decide a package is worth more than has been declared it may be either confiscated, delayed or even returned back to us. Please leave any requests in the comments section of your order. 7. My order was dispatched X amount of days ago and I still haven't received it!? If you chose standard or free shipping for your order, the delivery can take anything between 1-3 weeks to arrive, and in some cases even more. There is no way to track standard shipping items. If you chose express shipping, you can track your items using the details provided (please see Delivery question #3 above). Should your item be taking even longer than expected, please raise a ticket with us by clicking here to get in touch and we will do our best to advise you. 8. My order arrived broken or faulty. In very rare cases, the postal system may be a bit harsh on your package, so if you notice any immediate damage before signing for your delivery (express shipping only), we strongly suggest you do not sign for the package and instead inform the courier of the problem and have him send it back to us. For more information on returns please see the Warranty & Returns policy page. 9. My order arrived but there are item(s) missing? You will have been previously informed should your order have been posted to you in seperate deliveries. For example, if an item you ordered is out of stock or has a slower turn-around time than the other item(s) in your order, it may have been part shipped. In very rare cases, somewhere along the postal system your package may be compromised, so if you notice any immediate problems or missing items before signing for your delivery (registered/express shipping only), we strongly suggest you do not sign for the package and instead inform the courier of the problem and have him send it back to us. Should however, in an extremely rare case, any parts of your order be missing whilst appearing on the invoice, please contact us immediately.

1. I've got a problem... Help me! We're here to help! If at any time you'd like to get in touch, please use the forms provided and we'll do our best to get back to you within 24-48 hours. 2. I didn't receive an e-mail with tracking information/status after my package was dispatched? Can you send it again? First, please check your spam folder or junk mail filter for the e-mail, as their is a chance it may have been incorrectly flagged as spam. If that is the case, please add the e-mail address to your e-mail accounts white-list or 'known senders' list. If you can still not find the e-mail, you can find the same information in your My Account area. However, if you have any concerns that are not addressed here, please raise a ticket with us by clicking here to get in touch. 3. What kind of warranty or guarantee do you offer on your products? All the products we sell are products that we believe to be of high quality and reliability. We routinely check our entire range of stock for quality and never knowingly send out damaged or faulty goods. We have a standard 7 day return policy in which any product can be returned without exception. If for some reason your product arrives defective; you may return it within these 7 days and request a refund or replacement. However, if the item is not faulty and you simply changed your mind wanting a refund, please note that we will not refund any shipping costs incurred. All our items (except replacement LCD/TFT screens which are only covered by our 7 day warranty as described above) are backed by our 6 month warranty. Should, within 6 months after ship date, your product develop a fault or defect you can arrange for a returns by using the support system by clicking here. Please note that you MUST open a ticket with us before returning any goods, any goods returned without a prior discussion with one of our customer support representatives will not be accepted in. Also, we do not refund any shipping costs incurred by yourself. For more information on our Warranty & Returns please see this page. 4. Do you offer telephone support? Unfortunately at this time we are unable to offer telephone support. Please use the regular contact forms to get in touch.

1. I don't want to register an account at R4IDS-R4.co.uk. Can I checkout as a guest? Absolutely. However, we strongly advise you to open an account with us. It takes just seconds to register, and brings you a whole host of benefits such as being able to track your orders. If you would rather checkout as a guest, please just checkout as normal and follow the on-screen instructions. 2. I am having trouble logging into R4IDS-R4.co.uk. You need to login using your full e-mail address (example: [email protected]) and password that you registered with. Please ensure you spell both correctly and do not have your Caps Lock key enabled. If you are still unable to log in, please contact us using the forms provided. We will help you get up and running. 3. I forgot the e-mail address I used to register? Unfortunately it may be best for you to simply register another account with us. Due to security concerns with account hijacking we may be unable to help you reclaim access to your account. However, please feel free to contact us and we will do our best to help. 4. I forgot the password to my account? You will need access to the e-mail account that you registered with. Please click here to start the forgotten password process. 5. Can I change my delivery address? Sure you can. For your convinience, we allow you to save several delivery addresses to your account. Just go to your My Account page and from there you can alter your delivery addresses in your Address Book. Please note however, you are unable to change the delivery address of an order once it has been dispatched. If however, if your order has not yet been processed and you would like to change the address, please contact us at your earliest convinience to ensure we can make the necessary changes in time.

Shipping Methods We currently offer 3 shipping methods for you to choose according to your budget. We ship packages worldwide, regardless of your location. However, some of the shipping methods that we offer may not be available in your country. The shipping rates may also vary depending on your country of residence. Please read below for more information. Hong-Kong Airmail Free Shipping: Hong-Kong Registered Air Mail: DHL/UPS/EMS Express Delivery: 100% Free Shipping This option guarantees that your order gets shipped for free, via Hong-Kong Airmail. The shipping delays greatly differ depending on your country of residence. You may receive your order under 2 to 5 weeks. For this shipping method, we will not include the large products packaging. Some flashcarts come in relatively large boxes that can render the shipping fee too expensive. Most of the shops that offer Free Shipping also remove the packaging before sending products, only, they don't warn you beforehand. Note that for higher value orders, packaging will always be included and your parcel will be sent using Registered Airmail (read sections below). If you want the packaging included regardless of the order value, choose the "HongKong Registered Air Mail" shipping. Hong-Kong Registered Air Mail The Hong-Kong Registered Airmail method is similar to the method above: your order is shipped normally. Again delays vary from 2 to 5 weeks depending on your country of residence. This method ensures that your parcel is registered and a tracking number is given to you to let you track the parcel during the shipping process. The tracking number is sent to you by email automatically, and you may also find it at any time from the order status page. Please note that tracking registered airmail is not anywhere near as accurate as courier serivces own tracking systems, such as DHL and UPS. Tracking details will often not appear for several days after shipping so please be patient. We recommend you use DHL or UPS if you want to keep track of your parcel easier. Rates start at $3.0 regardless of the order size and weight, and the higher the value of your order, the lesser the rate. If your order total is $50 or over, this method becomes completely free. DHL/UPS Express Shipping The DHL and UPS Express shipping methods are the fastest available. By choosing Express shipping, we will select the best Express shipping method corresponding to your location. By default, we always use DHL or UPS (same delivery delays). You will usually receive your order within 3 to 5 business days after your order is shipped. You can track your order very accurately and at any time. Rates range from $25 to $0.00 (for orders over $300). There is no fixed rate: the higher amount your order is, the cheaper the shipping will be! Important note: if your geographical location is considered "Remote Area" by UPS or DHL, we will not be able to ship your order using either delivery companies (it would require an extra $25 fee which by default we believe the customer is not willing to pay). So we will automatically revert to EMS, which takes slightly longer, usually 3 to 7 business days. Please use this webpage to check whether or not your area is considered remote. If you have any other question or enquiry, please feel free to contact our customer support.

Our warranty and returns policy essentially consists of two periods: 7-days return policy 7 days return policy All products, without exception, may be returned to us whatever the reason within 7 days after receiving your order. However, depending on the reason, we reserve the right to refuse to refund the shipping costs that will pay for sending the products back to us. If you decide to return a product because you do not want it anymore, you may return it and we will refund your order completely except for the shipping costs. The refund will be effective as soon as we receive your parcel. We will not refund the shipping costs that you pay for sending the products back to us. If one of the products of your order is defective, broken, or damaged, you may send it back to us in order to get a refund or an exchange. If we accidentally included an incorrect product in your order, you may send it back to us in order to get a refund or an exchange. The exchange or refund will be effective as soon as we receive the parcel. If you returned 100% of the order contents and wishes to get a refund, we will refund the original shipping costs too, otherwise we will only refund the value of the product(s) you returned to us. In addition, we will refund the shipping costs that you paid for sending the product back to us, but we will only accept to do so if you sent the parcel using standard shipping. Express or fast shipping will not be refund. We will only refund up to $5 on return shipping costs. An official invoice from the carrier must be provided in order for you to obtain the refund. In the case of a product exchange, we will refund the return shipping costs in the same manner, and you will receive a new parcel without having to pay the shipping fee again. We will only use regular shipping to send a replacement product to you, unless you are willing to pay for the express shipping fee, in which case you should contact our customer support. We will not accept to exchange or refund a product if it was damaged or broken by you or if it suffered damage anything directly or indirectly caused by you. To establish whether or not you may return a product to us, please contact our customer support. Placing an order on easydiscount implies that you are fully aware of these conditions and that you agree with them without reserve. replacement screens and screen protectors any refurbished product we may sell. All the products we sell are 100% new unless specifically mentionned on the product description page. The products listed above do not benefit from the 6-months warranty but still fall under the 7-days return policy. The conditions for returning a product are as follows: We will exchange or fix products that fall under the 6-months warranty if the product ceased to function or suffered from a manufacturing defect appearing within the 6 months period after the order is shipped. We will not accept to exchange or fix a product if the damage was caused directly or indirectly by you. In order to establish whether or not you may return the product to us, please contact our customer support. If the customer support department authorizes it, you may return the product. Upon receiving the product, we will send you a new one or take some time to fix your product. The shipping costs for returning the product to us are not subject to refund. You will not need to pay any additional fee for us to ship your new parcel, however we will send it using standard shipping. Should you wish to receive it quicker, please contact us to arrange the payment of the express delivery fee. Placing an order on easydiscount implies that you are fully aware of these conditions and that you agree with them without reserve. For more information or any additional questions, please contact our customer support.